Getting FollowStride working.
FollowStride for iPhone and Apple Watch
Need a person? Email mlaj090407@gmail.com. Include your iPhone model and iOS version and we'll get back to you.
Why are my metrics blank?
Because FollowStride won't show you a number you didn't produce. If a tile shows a dash, Apple Health has nothing for that metric on your device yet. Common reasons:
- Health access wasn't granted. Open Settings → Privacy & Security → Health → FollowStride and turn on the categories you're happy to share. Apple deliberately doesn't tell apps which categories were denied, so FollowStride can't detect this and prompt you again.
- There's no history yet. HRV, resting heart rate and sleep come from wearing an Apple Watch, including overnight. VO₂ max needs outdoor runs of 20+ minutes, and two readings before a trend can be drawn.
- Your baseline is still building. Readiness compares today against your own 30-day baseline. Until there are enough days, the score is withheld rather than estimated from a stranger's numbers.
This is the app working as intended. Training on a plausible-looking number you didn't generate is worse than seeing a blank.
Heart rate shows a dash during a run
An iPhone in your pocket can't measure heart rate. Live BPM needs an Apple Watch recording the run. Distance, pace, elevation and cadence all work from the phone alone.
My run didn't record properly
- Grant location access — Settings → Privacy & Security → Location Services → FollowStride. Choose Always if you want runs to keep recording with the screen off.
- GPS needs a minute of sky to settle. Starting indoors or in a parking structure gives a ragged first split.
- Low Power Mode can suspend background location. Turn it off for long runs.
Runs aren't appearing in Apple Health
FollowStride needs write access as well as read. Settings → Privacy & Security → Health → FollowStride, and enable Workouts. Runs recorded before you grant it aren't backfilled.
The Apple Watch app
It installs alongside the iPhone app. If it doesn't appear, open the Watch app on your iPhone, scroll to Available Apps and install FollowStride. Runs you record on the watch save to Apple Health with their GPS route, and the iPhone app picks them up the next time you open it — with the map, per-mile splits and elevation, the same as a run tracked on the phone.
Allow location on the watch when it asks, or the run still records but arrives without a map. A watch run can take a minute or two to reach the phone, since it travels through Apple Health rather than directly between the two apps.
The coach says it doesn't have enough data
That's an honest answer, not an error. The coach is only allowed to reason from measurements that actually exist. Record a run or wear a watch overnight and it will have something to work with.
Deleting your data
Sign out inside the app to erase your profile, run log, shoe mileage and cached AI text from the device. Deleting the app removes everything stored locally. Workouts already written to Apple Health stay yours — remove them in the Health app under Browse → Activity → Workouts. We hold nothing on our servers, so there's no account to delete. See the privacy policy for detail.
Is this medical advice?
No. FollowStride is a training tool, not a medical device. Its scores and coaching are generated from your training data and can be wrong. See a qualified professional about pain, injury, or any health decision.
Still stuck?
Email mlaj090407@gmail.com with what you were doing and what happened. If it's about a specific run, the date and time helps.
FollowStride is not a medical device and does not provide medical advice. Consult a physician before beginning any training program.